Shipping & Returns

SHIPPING

We offer delivery within Copenhagen city limits*- if you choose this delivery method we will contact you in order to choose a matching delivery time.

Our standard shipping carriers are GLS, Bring and PostNord.
We kindly ask that you anticipate 2-4 business days for shipping in Scandinavia and 4-8 business days for the rest of world.

All orders are send out with a track and trace that you will receive by e-mail. Standard shipping charges apply.

*Copenhagen city limits includes postal number: 1000-1799 and 2000-2500

RETURNS

If the item you have received doesn't match your expectations, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

Important notes:

  • Please contact us before shipping the item back to us (so we know it's coming)
  • Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.
  • And send it to the following address:

 

Asset Store
Fredensborggade 7 st.tv
2200 Copenhagen N 
Denmark

 

RETURN TERMS

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items.
  • All items must be in original, resalable condition and well packaged before handing in the return item. Footwear box must be protected and packed with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
  • Please make sure all return packages are sent with distribution and trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.